[support]

@ejseibert Did you receive our firmware update?

[support]

@bmorrison Thanks for bringing this issue to our attention. In a recent firmware update, we pushed the max throughput above 50Mbps, with parental control for whole router. For profiles where parental control is turned off, the throughput is close to 100Mbps. So maximum whole network throughput should be somewhere between 50Mbps and 100Mbps, depending on the mix of devices under parental control and without parental control. In a future update, we expect to push the maximum throughput for the router up to the 100Mbps physical limit, with parental control.

[support]

@bmorrison The 300N router we are offering on Amazon is not adequate for a 100Mbps WAN. To properly handle a 100Mbps WAN, you’ll need a router with a gigabit WAN port and 802.11ac wireless. We have a 802.11ac router with gigabit WAN in the working, but at this moment there are no concrete timelines. My advice at this moment would be to get a gigabit 802.11ac router and connect it to your modem, then attach the pcWRT to the gigabit router as a secondary router. Have your kids connect to the pcWRT, while you connect to the main router.

[support]

@ejseibert Thank you very much! This is very helpful. We’ll get this resolved in the next firmware update…coming some time next week. FYI, automatic firmware updates will be available in the near future.

[support]

@ejseibert To help us troubleshoot, can you do one more test?
1. Log on the management interface, go to the Parental Control page.
2. Click the “Disable” button at the top of the page.
3. Try to “Unlock Purchased Books.”

Do you still see “You must have an internet connection to use this feature.”?

Please note that there are two ways to turn of Parental Control: turn off for a profile, and turn off completely for the router. I just want to see if the problem is related to Parental Control.

[support]

@ejseibert This is a puzzling problem indeed. I tried to reproduce on my desktop but wasn’t able to. When you “Unlock Purchased Books”, the app connects to www.wordsearchbible.com, update.wordsearchbible.com and crossbooks.s3.amazonaws.com. There’s no special handling for any of these. And, when you turn off parental control, the router functions as an ordinary router just like any other.

So that I can imitate your environment, can I ask what is the operating system and browser you are using?

[support]

@ejseibert Please give us the steps to recreate the problem (no real username/password needed). A screenshot might help. It might be easier to email a screenshot to [email protected].

[Author]

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