[support]

@galaxysurfer To recap, sometimes the router fails to obtain an IP address from a cable modem. Here are some ways our users have tried and worked:

• Power down both modem and router, then power up the modem first, connect and power up the router. Some users reported this working after a couple of tried.
• Clone the MAC address off of a device you know that works into the “override MAC address” box on the Internet Settings page.
• Make sure that the router’s time is correct. If needed, you can sync the router time with your browser on the System Settings page.
• Call your ISP tech support to troubleshoot. They should be able to see a new device connecting to their service when you connect the router.

[support]

All DNS traffic will be sent to the main node. The satellite node also sends DNS to the main node.

To use your pi-hole, you need to change the DNS on the main node. If you enabled Access Control, then the DNS settings specified in the profiles is used. Unless DNS is set to “System Default”, then system level DNS is used (i.e., DNS under the Internet Settings page).

If Access Control is not enabled, the DNS defined in the Internet Settings page is used. By default, it’s your ISP DNS servers. You can override that by checking the “Use custom DNS servers” box and entering your own IP addresses.

[support]

Sorry, change password was broken in v2.8.7. This is fixed in v2.8.8, just released.

[support]

Do not tag any port connected to a computer. Tag a port only when it’s connected to another router’s tagged port.

[support]

Band steering won’t solve this problem. In fact, it may even confuse the 2.4GHz IoT devices more.

If you can’t set up the devices with the same SSID on both bands, it might be that your smartphone is connected to the 5GHz band but your IoT devices can only connect to the 2.4GHz band. You may use different SSIDs for 5GHz and 2.4GHz to solve this problem. Or, you may start with two different SSIDs to do the setup, then change the 5GHz SSID to be the same as the 2.4GHz one after you set up the IoT devices.

[support]

@rglass Please send email to [email protected]

[support]

Connections to those IP addresses failed with reason “Failed”, not because the router blocked those IP addresses but because those IP/ports were not available. If the router blocked those IP addresses, the reason would be “Blocked”, “VPN/Proxy”, “P2P”, etc.

Also, DNS look up for tracker.justseed.it failed not because the router blocked the lookup. This URL reports the same results: https://www.nslookup.io/domains/tracker.justseed.it/dns-records/.

[support]

@casino Thanks for the feedback. We’ll see if we can accommodate this.

[support]

Most IoT devices are controlled over the cloud. The controller app on your iPhone has the abilities to view and command the devices wherever it has Internet access (either at home or outside). Both your controller app and the IoT devices talk to some server provided by the IoT device vendor. The router only provides Internet access to these devices. Responsiveness depends on the vendor’s cloud service. The only time a router would hinder performance of these devices is when it blocks access to the vendor’s server.

1. You can find more info here: https://portal.pcwrt.com/blog/2020/01/08/how-to-allow-or-block-web-sites-on-the-router/
2. When you choose an ad-block list, all profiles will use the same list. I.e., you can’t have different block lists for different profiles. However, you can enable ad-blocking for some profiles but disable it for other profiles.

[support]

Previously, access control is either on or off. When access control is on, the router enforces control and logs Internet activities. When access control is off, the router does not enforce control and do not log Internet activities – with the exception of DNS blocks and ad blocks if the device chooses to use the router’s DNS. The new monitor mode does not enforce control but logs Internet activities.

We don’t support downloading ad block lists with arbitrary URL since the router needs to preprocess the lists before using them. We can add more options if you prefer.

[support]

You can have a WiFi network one band only, i.e., no need to mirror 2.4 Ghz config to 5.0 GHz.

Once you set up a WiFi network and hit Save, the configs should persist. E.g., if you refresh the page after saving or navigate away from the WiFi page and come back, you should see your settings intact. If you see otherwise, please let us know. We’ll help you figure it out.

[support]

@montgomery49323 For mesh setup, WiFi configuration is mirrored by the satellite nodes. It’s better to keep the channel width at 80 MHz. Also lower channels like 36 and 48 work better than higher channels like 149 etc.

If you experience WiFi dropouts, please let us know.

[support]

I’m assuming that your IoT devices are controlled over the cloud. E.g., you are able to control the devices when you turn off WiFi on your iPhone. If that’s the case, your IoT devices should be controllable as long as the router is not blocking Internet access for the devices.

[support]

The backup is configuration only. When you restore a backup, your configurations will be restored. The firmware will stay at the current version.

[support]

Mesh only works for PW-AX1800.

[Author]

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